Terms and Conditions

Welcome to our website. By accessing our website, contacting us, or booking our transportation services, you agree to the following Terms and Conditions. Please read them carefully before using our services.

1. Services

We provide private transportation, chauffeur, airport transfer, city transfer, and related vehicle booking services. Service availability may vary depending on location, vehicle availability, date, time, and booking requirements.

2. Bookings

Booking requests can be made through our website, contact page, phone, or other communication channels. A booking is considered confirmed only after we have accepted the request and confirmed the details with you.

  • You must provide accurate pickup, drop-off, date, time, and contact details.
  • Any changes to your booking should be communicated as early as possible.
  • We reserve the right to accept, decline, or cancel a booking request based on availability or operational requirements.

3. Pricing and Payment

Prices may vary depending on the selected vehicle, route, distance, duration, waiting time, special requirements, and service type. Any displayed price such as “Starting From” is an estimated base price and may not represent the final fare.

Final pricing will be confirmed before the service is provided. Additional charges may apply for waiting time, extra stops, route changes, late-night service, airport parking, tolls, or other special requests.

4. Cancellations and Changes

Customers should notify us as soon as possible if they need to cancel or modify a booking. Cancellation terms may vary depending on the service type, booking time, vehicle type, and notice period.

We reserve the right to apply cancellation fees where applicable, especially for late cancellations, no-shows, or bookings requiring special arrangements.

5. Customer Responsibilities

Customers are responsible for ensuring that all booking details are correct and that passengers are ready at the agreed pickup time and location.

  • Passengers must behave respectfully toward drivers and vehicles.
  • Smoking, illegal activities, or unsafe behavior inside the vehicle are not permitted.
  • Customers may be responsible for damage caused to the vehicle by passengers.
  • Luggage must fit safely within the selected vehicle’s capacity.

6. Vehicle Availability and Substitution

We make every effort to provide the selected vehicle. However, due to availability, maintenance, traffic, or operational reasons, we may provide a similar or upgraded vehicle when necessary.

7. Delays

We aim to arrive on time for every booking. However, we are not responsible for delays caused by traffic, road closures, weather conditions, accidents, airport delays, security checks, government restrictions, or other events beyond our control.

8. Airport Transfers

For airport pickups, customers are responsible for providing correct flight details. We may monitor flight timing where possible, but passengers should inform us of any changes, delays, or cancellations.

Waiting time limits and additional charges may apply depending on the airport, pickup location, and service agreement.

9. Limitation of Liability

We are not liable for indirect, incidental, or consequential losses, including missed flights, missed appointments, delays, loss of business, or personal inconvenience caused by circumstances outside our reasonable control.

10. Personal Belongings

Passengers are responsible for their personal belongings. We are not responsible for lost, damaged, or forgotten items, although we will make reasonable efforts to help recover items left in our vehicles.

11. Website Content

We try to keep website information accurate and updated. However, vehicle images, descriptions, prices, and availability are for general information and may change without prior notice.

12. Privacy

Your use of our website and services is also subject to our Privacy Policy, which explains how we collect and use your personal information.

13. Changes to These Terms

We may update these Terms and Conditions from time to time. Any changes will be posted on this page, and continued use of our website or services means you accept the updated terms.

14. Contact Us

For questions about these Terms and Conditions, booking requests, or service inquiries, please contact us:

Phone: +966675742
Contact Page: Visit our Contact Page